Refund policy

At SPACE SOUVENIR, we want you to shop with peace of mind. Please see our return policy below.

Conditions for Returns and Exchanges

We do not accept returns or exchanges due to customer reasons. Returns and exchanges are accepted only when all of the following conditions are met:

• Contact us within 7 days of receiving the item.
• The item is unused and has tags attached.
• The item has defects or flaws.

Cases We Cannot Accept

We are unable to accept returns or exchanges in the following cases:

• Contact made 8 days or more after delivery
• Returns or exchanges due to customer reasons (size, color, image differences, etc.)
• Items that have been used, have tags removed, or have been washed
• Items damaged, soiled, or scented due to mishandling
• Sale or final-clearance items

Return Procedure

To request a return or exchange, please contact us via the inquiry form with your order number and the reason for return/exchange. Our team will then provide the return address.

For any questions, please feel free to contact us at info@space-souvenir.com .