FAQ

Domestic shipping is ¥670 (tax incl.) as standard, or ¥1,250 (tax incl.) for Okinawa. Free shipping on orders over ¥15,000 (tax incl.). International shipping is via Japan Post (EMS); rates vary by package weight. See our shipping policy for details.

Domestic orders ship via Yamato Transport; international orders ship via Japan Post (EMS). See our shipping policy for details.

Yes, we ship internationally. Shipping rates vary by package weight. See our shipping policy for details.

We accept credit cards (VISA, MASTER, AMEX, JCB, DINERS), Shop Pay, and Google Pay.

You can enter a coupon code on the shipping/payment screen during checkout. Once applied, the discounted amount will be reflected in your total—please confirm before placing your order.

We are unable to accept returns or exchanges for customer reasons. If your item arrives damaged, soiled, or different from your order, please contact us within 7 days of delivery. See our refund policy for details.

Orders can be cancelled before shipment. Please contact us with your order number via the contact form. Cancellations are not accepted after the order has shipped.

For credit card payments, please use the statement issued by your card company as your receipt. If you require a shop-issued invoice, please enter the recipient name and any notes in the order comments section.

Some items may be restocked. To be notified, sign up via the "Back-in-stock notification" form on the product page. Please note that we do not accept reservations or holds for restocked items.

An account is not required to make a purchase. Creating an account lets you view your order history and save addresses for faster checkout. Registration is free.

We do not offer gift wrapping at this time.

We offer pre-orders for limited-edition items and items not yet released. Pre-orders take longer to ship—please check the estimated delivery date on the product page before ordering. Cancellations and size changes are not accepted for pre-order items.